Returns and Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it with no evidence of assembly, unworn or unused, with tags, and in its original packaging. You’ll also need the order number.
Changed your mind
If you have changed your mind and no longer want the item or items you have purchased, you will have to pay for the item to be sent back to us. The item must be unused, unassembled, in its original condition and packaging with all materials, manuals and accessories intact. We recommended using a tracked service as we are not liable if the item goes missing.
Please contact us for the return address and a returns reference number. Items returned to a different location than the one specified or sent back to us without first requesting a return will not be accepted and will be at your own cost.
Alternatively, we can organise a collection for the parcel for you. The fee for this collection will be deducted from your refund. Please contact us for the return carriage charge applicable at the time, which will be based on the size and weight of the item.
Once we receive the goods, they will be inspected and if eligible, we will process a full refund.
Please note: we will not refund the cost of you returning the item to us.
If an item arrives back with damage, or parts missing, we hold the right to refund only 10 to 50% of the product price back to you.
Damages and issues
We strive to ensure all our products reach you in perfect condition. In the unlikely situation that you receive a faulty product, please contact us immediately.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To speed things up, please take photos of the damage and include part numbers from the products instructions. Upon receiving these, Child Land will provide replacement parts, repair or refund (depending on damage and availability).
As per UK minimum law, you have 14 days after the day of delivery to notify us.
If you are returning a faulty item, you must use the original packing wherever possible to avoid damage in transit. However, if this is not possible the item must be packed in another cardboard box. If an item arrives with minor damage but incurs more on the way back to Child Land due to the way it has been repacked, we hold the right to refund only 10 to 50% of the product price back to you.
If, however, your returned item is found not to have a fault once inspected by our technical staff, you will be charged £29.95 for administration and handling fees plus the return carriage.
For any return questions, you can always contact us at CustomerServices@childland.co.uk Monday to Friday.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We cannot accept returns on sealed items such as Games, Videos or other manufacturer’s sealed items once the seal has been broken.
We also do not accept products that are intimate, sanitary goods, goods with a seal for hygiene reasons that's been broken i.e. mattresses, mattress protectors, pillows, duvets etc. unless faulty.
Any returns will be examined by our Technical team before approval. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.