Delivery

Each item on our website has its own unique standard delivery timescale which is shown on the product page. The delivery cost will be automatically added to the cart before the payment page, based on the location. Multiple delivery options will be shown where available and the required option can be selected.

Please note that Next Day Delivery is applicable only to UK Mainland orders placed and with cleared payments before 1pm. We deliver Monday to Friday, so orders placed with cleared payments before midday on Friday will be delivered the following Monday (excluding Bank Holidays).

For deliveries outside UK mainland, you will be responsible for all shipping costs, duties and fees.

If the item is on pre-order, it will also show the availability date on the product page. Please note, the availability date is the date that the product is due back in stock although this may be subject to change due to a number of reasons including transport delay. After this date, the standard delivery timescale applies.

Where an item has an extended delivery time, you have the right to cancel the order or select an alternative item. Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on us. Incorrectly ordered bespoke items cannot be returned.

Our delivery service is to the front of the delivery premises only. Therefore, if you live in a flat this is to the front of the main block.

If you have any concerns about the delivery of your order, please do not hesitate to contact us to discuss.

In the event where booked orders have either been refused, wrong items ordered, or there is no one available to take delivery will still incur a delivery charge.

Orders placed on or the day before a Bank Holiday will not be processed for dispatch until the next working day.

 

Returns

Please see our returns policy